At Properwear, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.
We process personal data responsibly and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
1. Account & Order Information When you place an order or create an account, we may collect:
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Full name
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Email address
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Shipping and billing address
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Phone number
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Order and payment status information
This information is used solely to process and deliver your order, communicate about your purchase, provide customer support, and comply with legal or tax obligations.
Note: Payment information is processed securely by our trusted payment providers (e.g., Stripe, PayPal). Properwear does not store or have access to your full payment card details.
2. Newsletter Subscription When you subscribe to our newsletter, we collect your email address. This is used to send product updates, practical weatherwear tips, and exclusive offers. You may unsubscribe at any time using the link included in every email.
3. Contact Forms & Customer Support When you contact us via email, we collect your name, email, and message content exclusively to respond to your inquiry and provide assistance.
4. Cookies & Analytics We use cookies to improve website performance and your shopping experience. This includes anonymised data such as pages visited, time spent on site, and device type via tools like Google Analytics. You can manage or disable cookies through your browser settings.
How We Use Your Data
We use your personal data to:
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Fulfil and manage your orders.
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Improve our product range and website functionality.
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Communicate clearly and directly with you.
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Comply with UK legal obligations.
We do not sell your personal data. We share limited data only with trusted service providers (such as Royal Mail for delivery or our payment processors) strictly when necessary to operate our business.
Data Security
Properwear uses industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal information during transmission and storage. Access to personal data is strictly restricted to authorised personnel.
Your Rights
Under UK law, you have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Withdraw consent for marketing communications at any time.
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Request information about how your data is being processed.
To exercise any of these rights, please contact us at info@properwear.uk.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page and become effective immediately.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us exclusively at: 📧 info@properwear.uk
Properwear — Built for British weather. Everyday life. The Properwear Team