Welcome to Properwear.
These Terms and Conditions govern your use of our website ([properwear.com]) and your purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
1. Privacy & Data Protection
1.1. Properwear is committed to protecting your privacy. All personal data is collected, processed, and stored in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 1.2. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. 1.3. All information provided during checkout must be accurate and complete. Properwear reserves the right to cancel orders placed using false, incomplete, or misleading information. 1.4. By placing an order, you consent to the processing of your data strictly for order fulfilment, payment processing, delivery, customer support, and legal compliance. Data is shared only with trusted service providers where necessary.
2. Customer Support
2.1. All customer support, return, exchange, and refund requests are handled exclusively via email. 📧 [properwearoficial@gmail.com] 2.2. Requests made through social media, chat, or other channels are not considered valid.
3. Products & Use
3.1. Properwear specialises in functional urban weatherwear designed for everyday life. 3.2. All products are intended for their designated regular use only. Products that show signs of use, wear, washing, alteration, or damage caused after delivery are not eligible for return, exchange, or refund.
4. Shipping & Delivery
4.1. Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). 4.2. Estimated delivery times are displayed at checkout and are provided in business days only. 4.3. Delivery times are estimates and may vary due to external factors such as postal conditions or seasonal demand. 4.4. Customers are responsible for providing an accurate and complete delivery address. Properwear is not responsible for failed deliveries caused by incorrect address details. 4.5. Shipping options, delivery timeframes, and tracking information are governed by our Shipping Policy, which forms part of these Terms.
5. Cancellations, Returns & Exchanges
5.1. In accordance with UK Consumer Contracts Regulations, customers have the right to withdraw from a purchase within 14 calendar days of receiving their order. 5.2. To ensure efficient handling, we ask that customers contact Properwear within 7 calendar days of delivery to request a return or exchange. This does not affect statutory consumer rights. 5.3. Returned items must be:
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Unused, unworn, and unwashed
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In original condition and packaging
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With all tags, labels, and accessories intact 5.4. Items that have been used or worn outdoors are strictly non-returnable and non-refundable. 5.5. All return and exchange requests must be initiated via email only at [info@properwear.com]. Returns sent without prior authorisation will be refused. 5.6. Full return and refund conditions are detailed in our Return & Refund Policy, which forms part of these Terms.
6. Faulty or Incorrect Items
6.1. If you receive an item that is faulty or incorrect, you must contact us within 48 hours of delivery, providing clear photographic or video evidence. 6.2. If confirmed as our error, Properwear will offer a replacement or refund in accordance with applicable consumer law.
7. Payments & Refunds
7.1. Properwear accepts payments only via the methods displayed at checkout (e.g., Credit/Debit Card and PayPal). 7.2. All approved refunds are processed automatically via the original payment method. 7.3. Refund processing times may vary depending on your card issuer or PayPal.
8. Limitation of Liability
8.1. Properwear shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where liability cannot be excluded by law. 8.2. Nothing in these Terms limits your statutory rights as a consumer under UK law.
9. Changes to These Terms
9.1. Properwear reserves the right to update or amend these Terms and Conditions at any time. 9.2. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
10. Governing Law
10.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. 10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
For all enquiries related to orders, returns, refunds, or support, contact us exclusively at: 📧 [properwearoficial@gmail.com]
Properwear — Built for everyday life. The Properwear Team